Terms of Service

Last updated: July 13, 2026

These Terms of Service govern your access to and use of candlebloom.shop, including purchases made through the website.

Throughout these Terms, “CandleBloom,” “we,” “us,” and “our” refer to CandleBloom. “Customer,” “you,” and “your” refer to any visitor, customer, or person using the website.

By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully before using the website.

1. Acceptance of Terms

By accessing candlebloom.shop, creating an order, submitting information, or purchasing a product, you agree to comply with these Terms and all applicable laws.

Do not use the website or place an order if you do not agree with these Terms.

2. Eligibility

You must have the legal capacity to enter into a binding purchase agreement in your jurisdiction.

If you use the website on behalf of another person or organization, you confirm that you have authorization to act on their behalf.

3. Online Store Use

You agree to use the website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorized access to the website
• Introduce viruses, malicious code, or harmful technology
• Interfere with website security or functionality
• Copy, scrape, or commercially exploit website content without permission
• Submit false customer, billing, or shipping information
• Use the website in a manner that infringes the rights of another person

We may restrict access when activity presents a security risk or violates these Terms.

4. Product Information

We make reasonable efforts to present product descriptions, photographs, measurements, colours, fragrances, materials, and other details accurately.

However, colours and visual details may appear differently depending on screen settings, lighting, photography, and manufacturing variations. Packaging may also change without materially changing the product.

Customers should review the complete product description and usage instructions before ordering.

5. Candle and Product Safety

Candles must always be used responsibly.

Customers should:

• Follow all instructions and warning labels
• Never leave a burning candle unattended
• Keep candles away from children and pets
• Keep candles away from curtains, paper, fabrics, and flammable objects
• Place candles on stable, heat-resistant surfaces
• Avoid moving candles while the wax is hot
• Extinguish candles completely before leaving the area
• Stop using a candle if the container is cracked or damaged

Products intended for use on the skin should only be used according to their specific instructions and ingredient information. Discontinue use if irritation occurs.

6. Wellness Disclaimer

Our scented and aromatherapy-inspired products are intended to support atmosphere, comfort, fragrance, and personal routines.

They are not intended to diagnose, treat, cure, or prevent any medical condition. Product names, fragrances, descriptions, and customer experiences should not be interpreted as medical advice or guaranteed therapeutic results.

Customers with allergies, fragrance sensitivities, respiratory concerns, skin sensitivities, or other medical conditions should review product information and consult an appropriate healthcare professional when necessary.

7. Prices and Currency

Prices are displayed in the currency selected or presented on the website.

Prices, promotions, and product availability may change without prior notice. Changes do not affect orders already confirmed, except where adjustment is required by applicable law or agreed to by the customer.

Taxes, customs charges, import duties, or other government fees may apply depending on the delivery country.

8. Orders

Submitting an order does not guarantee acceptance.

An order is considered confirmed when the customer receives an order confirmation from CandleBloom and payment has been successfully authorized.

We may decline or cancel an order when:

• Payment cannot be verified
• Fraud or unauthorized activity is suspected
• The product is unavailable
• Shipping to the provided address is not reasonably possible
• Customer information is incomplete or materially inaccurate
• The transaction violates applicable law

When an order is cancelled after payment, an appropriate refund will be issued.

9. Payment

Customers agree to provide current and accurate billing information.

By submitting payment details, you confirm that you are authorized to use the selected payment method and authorize the applicable charge.

CandleBloom does not control additional charges imposed by banks, card issuers, currency conversion providers, or other financial institutions.

10. Shipping and Delivery

CandleBloom offers free worldwide shipping with an estimated delivery time of 7–10 days.

Delivery dates are estimates and may be affected by destination, customs processing, carrier operations, weather, holidays, public emergencies, incorrect addresses, or other circumstances outside our reasonable control.

Additional details are provided in our Shipping Policy.

11. Returns and Refunds

Eligible purchases may be returned free of charge within 30 days of delivery.

Customers must follow the instructions in our Return & Refund Policy. Nothing in these Terms removes mandatory consumer rights available under applicable law.

12. Intellectual Property

All original website content, including text, branding, graphics, product presentations, page layouts, logos, icons, and design elements, belongs to CandleBloom or is used with permission.

Content may not be reproduced, modified, distributed, sold, licensed, or commercially exploited without prior written permission.

13. Customer Reviews and Submissions

When you voluntarily submit a review, photograph, suggestion, or other content, you confirm that:

• The content is accurate and lawful
• You have the right to submit it
• It does not violate another person’s rights
• It does not contain malicious code
• It is not abusive, misleading, defamatory, or discriminatory

We may moderate or remove submissions that violate these requirements.

14. Third-Party Services

The website may use third-party services for payment processing, analytics, shipping, website hosting, or other business functions.

Those services may be governed by their own terms and policies. CandleBloom is not responsible for unrelated third-party websites or services outside our reasonable control.

15. Website Availability

We aim to maintain reliable website access but do not guarantee uninterrupted, error-free, or continuously available service.

The website may be temporarily unavailable for maintenance, updates, technical issues, security concerns, or circumstances beyond our control.

16. Disclaimer of Warranties

The website and its content are provided on an “as available” basis to the extent permitted by law.

Nothing in these Terms excludes warranties, protections, or remedies that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by law, CandleBloom will not be responsible for indirect, incidental, or consequential losses resulting from website use, product misuse, third-party services, carrier delays, or circumstances outside our reasonable control.

This limitation does not apply where liability cannot legally be excluded or limited.

18. Indemnification

To the extent permitted by law, you agree to indemnify CandleBloom against claims arising from your unlawful use of the website, breach of these Terms, violation of another person’s rights, or misuse of a product.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or limited to the minimum extent necessary to make it enforceable where permitted.

20. No Waiver

Failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

21. Governing Law

These Terms are governed by the applicable laws of Québec and the federal laws of Canada.

Mandatory consumer protection laws applicable in a customer’s place of residence remain unaffected where they cannot legally be excluded.

22. Changes to These Terms

We may update these Terms to reflect operational, legal, security, or website changes.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after an update constitutes acceptance of the revised Terms, subject to applicable law.

23. Contact Us

Questions about these Terms may be sent to:

CandleBloom
791 Rue du Balkan
Québec, QC G1B 3S8
Canada

Email: support@candlebloom.shop
Phone: (877) 983-1871