Contact Us
Contact CandleBloom
Thank you for visiting CandleBloom.
Whether you have a question about a product, need assistance with an order, want to request a return, or would like more information about our store, our customer support team is ready to help.
Customer Support
Email: support@candlebloom.shop
Phone: (877) 983-1871
When contacting us about an existing order, please include your full name, order number, and the email address used at checkout. Providing this information will help us locate your order and respond more efficiently.
Please allow up to two business days for a response during periods of high customer service volume.
Business Address
CandleBloom
791 Rue du Balkan
Québec, QC G1B 3S8
Canada
Please do not send returns to this address without first receiving return authorization and instructions from our customer support team. Unauthorized returns may not be accepted or processed correctly.
Order Support
You may contact us for assistance with:
- Product information
- Order confirmation
- Shipping and tracking
- Address corrections
- Damaged or incorrect products
- Returns and refunds
- Website or checkout issues
- General questions about CandleBloom
For damaged, defective, or incorrect products, please include clear photographs of the item, packaging, and shipping label when possible.
We appreciate your interest in CandleBloom and look forward to assisting you.