Contact Information Policy

Last updated: July 13, 2026

This Contact Information Policy provides the official customer service and business contact details for CandleBloom.

Business Information

Business name: CandleBloom
Website: candlebloom.shop
Year established: 2022

Business address:
791 Rue du Balkan
Québec, QC G1B 3S8
Canada

Customer support email: support@candlebloom.shop
Customer support phone: (877) 983-1871

Customer Service Requests

Customers may contact CandleBloom regarding:

• Product information
• Existing orders
• Shipping and tracking
• Address corrections
• Returns and refunds
• Damaged or incorrect products
• Payment or checkout concerns
• Website accessibility
• General customer service inquiries

Information to Include

For faster order-related support, please provide:

• Your full name
• Your order number
• The email address used at checkout
• A clear description of the request
• Supporting photographs where relevant

Never send complete card numbers, banking passwords, account passwords, security codes, or other highly sensitive financial information by email.

Response Time

We aim to respond to customer service inquiries as promptly as possible.

Please allow up to two business days for a response. Responses may take longer during weekends, public holidays, promotional periods, or unusually high-volume periods.

Returns

The business address listed above should not be used for returns without prior authorization.

Before sending a product back, contact support@candlebloom.shop and wait for approved return instructions. This helps ensure the package is directed to the correct return location and processed efficiently.

Official Communications

Official customer service communications from CandleBloom will relate to orders, account activity, support requests, store updates, or promotions for which the customer has provided appropriate consent.

Customers should be cautious of messages requesting passwords, full payment credentials, or transfers to unfamiliar accounts.

Changes to Contact Details

CandleBloom may update its contact details when necessary. The most current contact information will be published on candlebloom.shop.

Contact CandleBloom

CandleBloom
791 Rue du Balkan
Québec, QC G1B 3S8
Canada

Email: support@candlebloom.shop
Phone: (877) 983-1871