Refund policy
Return & Refund Policy
Last updated: July 13, 2026
At CandleBloom, we want every customer to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, cancellations, damaged products, and order-related concerns are handled.
1. Thirty-Day Return Period
We offer a 30-day return period.
You may request a return within 30 days from the date your order is delivered. Return requests submitted after this period may not be accepted unless required under applicable consumer protection laws.
2. Free Returns
Eligible returns are free of charge. CandleBloom does not charge return shipping fees or restocking fees for approved returns.
Customers must contact us before returning a product. Our support team will provide the appropriate return authorization and instructions.
Products sent back without prior approval may be delayed, refused, or returned to the sender.
3. Return Eligibility
To qualify for a standard return, the product should:
- Be returned within 30 days of delivery
- Be unused, unburned, and in its original condition
- Include its original packaging, accessories, labels, and components
- Show no signs of misuse, accidental damage, or unauthorized alteration
- Be accompanied by valid proof of purchase
Carefully open and inspect your order before using the product.
Products intended for topical use, including applicable massage candle products, should not be returned after opening or use unless they arrived damaged, defective, incorrect, or otherwise qualify under applicable law.
4. Starting a Return
To request a return, email:
Please include:
- Your full name
- Your order number
- The email address used for the order
- The product you wish to return
- The reason for the return
- Photographs, when the product is damaged, defective, or incorrect
After reviewing your request, we will send return instructions. Please follow those instructions carefully to avoid processing delays.
5. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as it arrives.
Contact us promptly if:
- The product arrived broken or damaged
- The package contained the wrong product
- An item is missing from the order
- The product has a manufacturing defect
- The item differs materially from what was ordered
Please send photographs of the product, external packaging, internal packaging, and shipping label where possible.
After confirming the issue, we may provide a replacement, refund, or another appropriate solution at no additional cost.
Do not use a product that appears damaged or unsafe.
6. Refund Processing
After an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. CandleBloom does not charge a refund processing fee.
Once issued, refunds may require approximately 5–10 business days to appear in your account. The exact processing time depends on your bank, card provider, or payment service.
CandleBloom cannot control delays caused by financial institutions after a refund has been submitted.
7. Refunds Without a Physical Return
In certain situations, including confirmed shipping damage or low-value product issues, we may determine that a physical return is unnecessary.
Any refund without a return must be approved in writing by CandleBloom. Customers should not dispose of a product until instructed to do so.
8. Exchanges
We do not guarantee direct exchanges because product availability may change.
The most reliable way to receive another item is to complete an approved return and place a new order. When an order arrives damaged, defective, or incorrect, we may offer a replacement where stock is available.
9. Order Cancellations
Contact us as soon as possible if you need to cancel or change an order.
We will attempt to accommodate the request before processing or shipment begins. Once an order has entered fulfillment or has been shipped, it may no longer be possible to cancel it. You may still request a return after delivery under this policy.
10. Refused and Undeliverable Packages
Orders returned because of an incomplete address, incorrect address, refused delivery, unsuccessful delivery attempts, or failure to collect the package may require additional review.
Please verify your shipping information before completing checkout.
11. Misuse and Normal Product Characteristics
Refunds may be refused for damage caused by:
- Failure to follow product instructions
- Leaving a burning candle unattended
- Burning a candle near flammable materials
- Using the product for an unintended purpose
- Accidental damage after delivery
- Improper storage
- Unauthorized modifications
- Normal variations in colour, fragrance, finish, or appearance
Minor variations may occur between products and do not necessarily indicate a defect.
12. Consumer Rights
Nothing in this policy limits any mandatory rights or legal warranties available to customers under applicable consumer protection laws.
13. Contact Information
For return or refund assistance, contact:
CandleBloom
791 Rue du Balkan
Québec, QC G1B 3S8
Canada
Email: support@candlebloom.shop
Phone: (877) 983-1871