Shipping policy
Shipping Policy
Last updated: July 13, 2026
This Shipping Policy explains how CandleBloom processes, ships, tracks, and supports orders placed through candlebloom.shop.
1. Free Worldwide Shipping
CandleBloom provides free standard shipping worldwide on eligible orders placed through our website.
There is no minimum purchase requirement for standard free shipping unless a different condition is clearly shown during a specific promotion.
Free shipping does not necessarily include customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
The delivery estimate begins after an order has been successfully confirmed and prepared for shipment.
Delivery times are estimates rather than guaranteed arrival dates. Some destinations, remote areas, islands, or regions with limited carrier service may require additional time.
3. Order Processing
After an order is placed, customers receive an order confirmation at the email address provided during checkout.
Orders may undergo payment verification, address verification, fraud screening, and product availability checks before shipment.
During holidays, promotional periods, unusually high order volumes, or public emergencies, order preparation may require additional time.
4. Shipping Destinations
We ship to many international destinations.
Shipping availability may be limited when:
- Carriers do not serve the destination
- Local restrictions prevent delivery
- The address cannot be verified
- The product is restricted by destination-country regulations
- Delivery would present an unreasonable security or operational risk
When an order cannot be shipped, we will contact the customer and provide an appropriate resolution.
5. Tracking Information
Tracking information will be provided when available after the order is dispatched.
Tracking updates may take several days to appear in a carrier’s system. A lack of immediate tracking movement does not necessarily mean the package has not been shipped.
International packages may be transferred between multiple carriers, and tracking frequency can vary by destination.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Before submitting an order, please verify:
- Recipient’s full name
- Street address
- Apartment, suite, or unit number
- City
- Province, state, or region
- Postal or ZIP code
- Country
- Telephone number, when required for delivery
Contact support immediately if an address needs to be corrected. Address changes cannot be guaranteed after processing or shipment begins.
CandleBloom is not responsible for delays caused by incorrect or incomplete customer information.
7. Customs, Duties, and Import Taxes
International orders may be reviewed by customs authorities.
The destination country may impose:
- Import duties
- Value-added tax
- Sales tax
- Customs processing charges
- Brokerage fees
- Other government assessments
Unless clearly stated otherwise at checkout, these charges are the customer’s responsibility and are not included in free shipping.
CandleBloom does not control customs decisions, inspection periods, or local import charges.
8. Shipping Delays
Delivery may be delayed by circumstances including:
- Customs inspections
- Severe weather
- Carrier disruptions
- Public holidays
- Labour disputes
- Natural disasters
- Public health emergencies
- Transportation interruptions
- Security inspections
- Incorrect addresses
- Failed delivery attempts
- Remote delivery locations
We will provide reasonable assistance when a shipment is delayed, but we cannot guarantee carrier performance.
9. Lost Packages
Contact support if tracking shows no meaningful update for an extended period or if the package appears to be lost.
We may ask the customer to:
- Confirm the shipping address
- Check with household members
- Contact the local carrier
- Check nearby delivery locations
- Wait for the carrier’s investigation period
When a package is confirmed as lost, we may offer a replacement or refund according to the circumstances and applicable law.
10. Packages Marked as Delivered
When tracking shows “delivered” but the package cannot be located, customers should first:
- Check around the delivery location
- Ask household members or neighbours
- Check reception, mailrooms, parcel lockers, and building management
- Contact the local carrier
- Allow a short period in case the delivery scan was recorded early
Contact CandleBloom if the package remains missing after these steps.
11. Damaged Shipments
If a package or product arrives damaged, contact us as soon as possible at support@candlebloom.shop.
Please include:
- Your order number
- Photographs of the damaged product
- Photographs of the internal and external packaging
- A photograph of the shipping label
- A brief description of the issue
Keep the product and packaging until the claim has been reviewed.
12. Multiple Packages
Orders containing multiple products may occasionally arrive in separate packages.
Separate shipments may have different tracking numbers and delivery dates. No additional standard shipping fee will be charged because an order is divided into multiple packages.
13. Refused or Unclaimed Packages
Packages may be returned to the sender when:
- Delivery is refused
- The address is incomplete
- Delivery attempts are unsuccessful
- Customs charges are not paid
- The package is not collected
- The recipient cannot be located
Contact support if your package is returned. Reshipment or refund eligibility will be reviewed according to the circumstances.
14. Contact Information
For shipping support, contact:
CandleBloom
791 Rue du Balkan
Québec, QC G1B 3S8
Canada
Email: support@candlebloom.shop
Phone: (877) 983-1871